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CONTACT DETAILS

Customer service opening hours:
8.30am to 6.00pm Monday to Friday

Service Manager: Matthew Saunders

Email the customer service team

We’re working in partnership with Aster to deliver community equipment services and minor adaptations to people in Somerset.

Following an approved assessment, a care professional will place an order for us to provide a range of equipment and services into the home. The mobile items are on loan for the period of your need.

When the equipment is no longer required, we will collect, clean and decontaminate, service, test and repair, then catalogue, barcode and store, ready to be reissued to the next home setting. Our service covers a wide range of products; for example, a simple bathing aid, such as a bath board, or a more complex battery operated bath lift to fit into your bath to help you in and out safely.

In addition, we cover complex specialist equipment for moving people such as hoists.

To contact the service, please call 0333 003 2407 or email the Somerset customer service team.

Units N1 & N2 Knights Road
Chelston Business Park
Wellington
Somerset
TA21 8YA

Tel: 0333 003 2407

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There is a wide variety of equipment and services available to help keep you safe and independent in your own home. One of the team from the Guideposts mi-life mobility centre would be pleased to discuss your needs and recommend potential options for you to buy at affordable prices.

A small range of simple aids can be seen at our Wellington service centre, with a huge range available to order.  For more details, call 0333 777 3690.

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How to raise a complaint
If you wish to make a complaint, you can contact us in a variety of ways. Find more details on our Feedback page.