Surrey Community Equipment Service

What service we provide
The service is provided to people of all ages in the community setting, including residential homes and nursing homes. We cover the Surrey County Council boundary for those with health or social care needs, or for those with health needs who reside outside of the boundary, but who are registered with an NHS GP, who is under Surrey County Council.

The service includes delivery and installation, servicing and maintenance, and collection of equipment that has been ordered by a prescriber, GP, nurse, therapist or a social services provider. We also make adaptations to people’s homes.

We are also able to receive personal callers who can view and purchase equipment from our retail suite based at the service centre.

Our customer service team is here to help you. You can contact them by telephone, email, text, fax, post, minicom or NGT Relay (formerly TypeTalk).

Please let us know if you need a translator, or our literature in other languages.

Contact form

Customer services opening hours:
8.00am to 8.00pm Monday to Friday

Operations Manager: James Geary

Email the customer service team

Block 8, Henley Business Park
Pirbright Road
Normandy
Nr. Guildford
GU3 2DX

Tel:  0330 124 1247
Fax: 0845 293 7264

How to raise a complaint

If you wish to make a complaint, you can contact us in a variety of ways.

Find details on our Feedback page.