Hampshire Wheelchair Service

Hampshire Wheelchair Service Review

What service we provide
The service provides assessments for people with mobility and other postural problems, supplying wheelchairs, pressure care cushions and accessories for wheelchairs.

Assessments are held in a variety of locations e.g. clinic, at home, at a day centre or school.

How to refer into the service
Any qualified healthcare professional can refer to the service e.g. GP, district nurse, physiotherapist and occupational therapist.

All referrals will be looked at by one of our occupational therapists and prioritised according to the Hampshire Wheelchair Service specification and criteria.

This may result in direct prescription and supply of equipment to the client.

Alternatively a face-to-face assessment may be required, which may be held at a variety of locations.

Please refer to the downloadable referral forms below:

Manual Wheelchair Referral Form
Powered Wheelchair Referral Form

Please click here to view the wheelchair daily checks videos.

Disability Horizons article on Disability and Independence – NHS Wheelchair Services

Out-of-hours emergency repair service

If you have an emergency repair that needs attending to outside of normal working hours, please call 0333 003 8071.  You will be directed to the out-of-hours service team, who will be happy to assist you.

How can I complain?
To make a complaint you can send it in writing to:

Hampshire Wheelchair Service
Unit E1, Omega Enterprise Park
Chandlers Ford Industrial Estate
Chandlers Ford
Hampshire
SO53 4SE

You can also contact the governance team on 023 8066 2314 to discuss your concerns. Or, alternatively, you can email your concerns to: SCWCSU.MillbrookHantsComplaints@nhs.net

You should make your complaint as soon as possible. The time limit for a complaint is in most cases 12 months from the date the event happened, or 12 months from the date you first became aware of it. Please note that this email address is for the reporting of complaints and concerns only.

All other correspondence, including referrals and requests for further information, should be directed to the Hampshire Wheelchair Service directly:

hampshirewheelchairservice@millbrookhealthcare.co.uk or hantswheelchairservice@nhs.net

Contact form

Name:*
Address:
Phone:
-
Daytime no:*
-
E-mail:*
Query type:*
I heard of you via:
Message:*
Recaptcha Word Verification:

Contact details

Customer service opening hours:
8.00am to 5.00pm Monday to Friday

Service Manager:  Hannah Hunter

Email the customer service team

If sending patient-identifiable data, please click here to send email using secure method

Unit E1
Omega Enterprise Park
Chandlers Ford Industrial Estate
Eastleigh
Hampshire
SO53 4SE

Tel: 0333 003 8071

CLINICAL ASSESSMENTS

Chandlers Ford
Unit E1
Omega Enterprise Park
Chandlers Ford Industrial Estate
Eastleigh
Hampshire
SO53 4SE

Portsmouth
Units A12 & A13
Railway Triangle
Walton Road
Portsmouth
PO6 1TN

NHS equipment return
millbrook healthcare southampton feedback survey quality customer satisfaction community equipment wheelchairs home improvement agency assistive technology home improvements services hia vision history background what others say contact us

How to raise a complaint
If you wish to make a complaint about the Hampshire Wheelchair Service, please email us at  SCWCSU.MillbrookHantsComplaints@nhs.net

Find more details on our Feedback page.