Somerset Wheelchair Service

millbrook healthcare, somerset, wheelchair

What service we provide
The service provides assessments for people with mobility and other postural problems, supplying wheelchairs, pressure care cushions and accessories for wheelchairs.

Assessments are held in a variety of locations e.g. clinic, at home, at a day centre or school.

How to refer into the service
Any qualified healthcare professional can refer to the service e.g. GP, district nurse, physiotherapist and occupational therapist.

All referrals will be looked at by one of our occupational therapists and prioritised according to the Somerset Wheelchair Service specification and criteria.

This may result in direct prescription and supply of equipment to the client.

Alternatively a face-to-face assessment may be required, which may be held at a variety of locations.

Please refer to the referral form.

When the wheelchair service accepts a self-referral from a new patient,  we make contact with a community therapist from the appropriate federation hub, on behalf of the patient.  A therapist then contacts the patient, assesses need and completes the necessary referral paperwork and feeds it in to the system.

Useful information

Click here to download Guidance for Prescribers and Referrers.

Please click here to view the wheelchair daily checks videos.

Disability Horizons article on Disability and Independence – NHS Wheelchair Services

Contact details

Customer service opening hours:
8.00am to 6.00pm Monday to Friday

Service Manager:  Sharon Taylor

Email the customer service team

Unit J, Monument View
Chelston Business Park
TA21 9JF

Tel:  0333 003 5621
Fax: 0333 003 5622

Contact form


How to raise a complaint

If you wish to make a complaint, you can contact us in a variety of ways. Find more details on our Feedback page.

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Average waiting times

Current average waiting times from referral to completion:

Children – 10 weeks

Adults – 18 weeks