Somerset Wheelchair Service

Somerset Wheelchair Service

millbrook healthcare, somerset, wheelchair

What service we provide
The service provides assessments for people with mobility and other postural problems, supplying wheelchairs, pressure care cushions and accessories for wheelchairs.

Assessments are held in a variety of locations e.g. clinic, at home, at a day centre or school.

How to refer into the service
Any qualified healthcare professional can refer to the service e.g. GP, district nurse, physiotherapist and occupational therapist.

All referrals will be looked at by one of our occupational therapists and prioritised according to the Somerset Wheelchair Service specification and criteria.

This may result in direct prescription and supply of equipment to the client.

Alternatively a face-to-face assessment may be required, which may be held at a variety of locations.

For a Manual Wheelchair please refer to the Manual Wheelchair referral form

For a Powered Wheelchair please refer to the Powered Wheelchair Referral form

Click here to download Guidance for Prescribers and Referrers.

Please click here to view the wheelchair daily checks videos.

Disability Horizons article on Disability and Independence – NHS Wheelchair Services

Joining an ‘Attend Anywhere’ Video Assessment

Please only enter this waiting room at the date and time of your clinic appointment. If you do not have an appointment but would like to be considered for a video call please contact the service in the usual manner to discuss. We cannot connect or communicate with you in the waiting room if you do not have an appointment.

On entering the waiting room, please only use the name and date of birth of the person using or needing the wheelchair, and a phone number where we can reach you if there are connection issues.

Contact details

Customer service opening hours:
8.00am to 6.00pm Monday to Friday

Service Manager:  Troy Williams

Email the customer service team

Unit J, Monument View
Chelston Business Park
TA21 9JF

Tel:  0333 003 5621
Fax: 0333 003 5622

Contact form

NHS equipment return
millbrook healthcare southampton feedback survey quality customer satisfaction community equipment wheelchairs home improvement agency assistive technology home improvements services hia vision history background what others say contact us
greener path award, zero waste to landfill

How to raise a complaint

If you wish to make a complaint, you can contact us in a variety of ways. Find more details on our Feedback page.

Average waiting times

Current average waiting times from referral to completion:

Children – 10 weeks

Adults – 13 weeks